FAQ

 FAQ


Q: How can I purchase Serenity Boards Products?
A: You can purchase directly from our online store, or pickup locally.

QHow do I keep my Serenity Board sanitized?
A: Keep your Serenity Boards sanitized by simply washing it with hot soapy water after each use and dry it with a clean paper towel or let it air dry. If you want to sanitize the board more thoroughly, use a diluted mixture of chlorine bleach or vinegar solution that consist of one teaspoon of liquid chlorine bleach in one quart of water or a one to five dilution of vinegar. Do not soak or submerge the board in water, for this will disrupt the moisture content and cause the board to split. Wood cutting boards are NOT dishwasher safe.

Q: How do I maintain and prolong the life of my Serenity Board?
A: A minimum of once a month (depending upon the use and household conditions), apply an even coat of Serenity Boards Cutting Board Seasoning Wax to all surfaces of your wood cutting board using a cloth or disposable towel. Allow the Cutting Board Seasoning Wax to fully penetrate through the wood fibers overnight, then wipe off any excess oil. Apply additional oil to any visible dry spots or for any other necessary reasons. Our Serenity Boards cutting boards ship from the shop with a Cutting Board Seasoning Wax cream finish (with Beeswax). When the cutting board becomes dry and lighter in color, you know that the time has come to re-oil your board. NOTE: Use only Serenity Boards Cutting Board Seasoning Wax when oiling your cutting board. An quick alternative would be to use mineral oil only. DO NOT USE ANY TYPE OF COOKING OIL ON YOUR WOOD CUTTING BOARDS. THIS WILL DAMAGE YOUR BOARDS. With a minimum amount of care and maintenance, you can lengthen the life of your Serenity Board by many years.

Q: How should I store my Serenity Board?
A: Store your wood cutting board on end to dry if it is damp. If your cutting board is already dry, store it on your counter or kitchen island away from extreme hot or cold temperatures. During times of high humidity it tends  to absorb moisture, which will cause it to expand in width. During low humidity (winter months) it will contract back to its original dimension. When using a Serenity Board, allowances need to be made for the seasonal changes.

Q: How do I rid my Serenity Board of onion and garlic odors?
A: Lemon or lime juice with a little salt will go a long way to reducing odor. Sprinkle your Serenity Boards Cutting Board with kosher or table salt. Cut a lemon or lime into quarters and use these quarters to rub the salt into the board, squeezing juice onto the board as you go. Let sit for 2-3 minutes and then wipe the cutting board clean with a damp cloth. Use a clean paper towel to remove excess water or let the board air dry by standing it on end.

Q: What if my Serenity Board is stained or discolored?
A: Sprinkle kosher or table salt on your cutting board and then use a damp sponge or paper towel to rub the stained or discolored area. The salt will absorb stains, flavors, and odors. For stubborn stains, try sanding down the area with a fine grit sand paper. It is very important to sand with the grain of the wood, never against the grain. This sanding process exposes a brand new wood work surface. Once sanding is complete, it is recommended to oil your cutting board with Serenity Boards Cutting Board Seasoning Wax with Beeswax. This product protects the board and controls its moisture content, keeping it from drying out, cracking or splitting.

Q: Plastic or Wood Cutting Boards…which one is more sanitary?
A: A scientific study conducted by Dr. Dean Cliver, Ph.D has proved that maple cutting boards inhibit bacteria growth, while plastic boards have been scientifically proven to harbor bacteria inside the cut grooves.  Also wood cutting boards are known to be easier on your expensive knife blades. Click here for more reasons wooden cutting boards are the best.

Q: Do I use the same Serenity Board for fish or poultry that I use for vegetables?
A: Although Serenity Boards cutting boards DO NOT harbor bacteria, it is a good habit to use separate cutting boards for different types of food prep. For example, use one for raw meat, poultry, or fish, and another for cooked or ready-to-eat foods such as salad, vegetables, and breads. This will ensure protection against cross contamination and will prevent the spreading of certain food borne bacteria such as E-Coli.

Q: What type of material is used to make the Serenity Collection series?
A: All products are dried in a wood kiln to a 6% moisture content first before assembly. The Serenity Collection products are made using natural wood being that of maple, elm and walnut glued together through a balanced pressure. 

Q: What’s the difference between Varnique Finish vs. Natural Penetrating Oil Finish?
A: Varnique Finish is a smooth semi-gloss finish, this type of finish is used for aesthetic purposes or for general food preparation tasks, including rolling dough, but you do not wish to cut upon it directly for it will damage the varnique finish. This finish requires low maintenance and can be easily cleaned with mild soap and warm water and will not need refinished or re-oiled. Varnique is also more resistant to water spotting and staining. Natural Penetrating Oil Finish is a type of finish used as a cutting surface and is food-safe. The natural oil finish seals and protects the surface of the wood and unlike the varnique finish, can be cut directly upon the surface. It is recommended to re-oil the wood surface every 3-4 weeks depending on your usage. This maintenance keeps the Serenity Board from drying out and helps preserve the board and extend its life over time. Natural oil finishes can easily be sanded and re-oiled for a like-new appearance.

Q: My Serenity Board is starting to warp. What do I do?
A: Warpage of a Serenity Board occasionally occurs, if one surface expands at a greater rate than the other side. Since the moisture content of the wood used in producing a Serenity Board is tightly controlled, a warped board can be easily corrected. On an oiled Serenity Board the warped condition can also be corrected by covering the convex side with mineral oil and plastic, and then rubbing oil into the concave side of the board repeatedly. This evens out the moisture content of the Serenity Board, and will bring it back to its flat condition.

Q: There are splits at the ends of my Serenity Board. What do I do?
A: Minor splits may occur at the ends of your Serenity Board. If you notice this condition, the cracks should be immediately filled with a matching color wood filler, sanded smooth, and refinished with Serenity Boards Cutting Board Seasoning Wax.

 

 

Product Refund

The only refund, expressed or implied, is 30 days against defect in workmanship and material.

This Refund does not apply to damages which may result from neglect, accidental or intentional damage, damage or wear to any swivel mechanism, normal wear and tear, misuse of product, unauthorized repair, exposure to extremes in temperature and humidity, and alteration or abuse of the product.

Repairs or replacement under this Refund will be made through serenityboards.com. Should serenityboards.com find return of the product to the shop necessary, all packing and shipping costs will be the responsibility of the customer. Contact danielsheimo@serenityboards.com, 105 N Nelson St, Manlius IL 61338 or call at (815) 440-1396.

Shop Refund, is limited, at the option of serenityboards.com to repair or replacement of the product (or one of equal type and quality if the product is no longer available), within 30 days after receipt of written recommendation from the purchase date, provided none of the above exceptions are evident. Serenity Boards shall not be liable for any loss or damage arising from use, or for consequential damages. This Refund gives certain legal rights and there may be other rights that vary from state to state.

 

 

 

 

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